Frequently asked questions.
Payment
Payments can be made using Paypal or Stripe at checkout. All major Credit Cards accepted
Shipping
Free standard shipping in Australia For international shipping please contact me for shipping costs,as that will be charged in addition to purchase price.
Shipping times within 3-5 business days within Australia
Commission work
I accept commission work and take on a limited number of projects per year.If you are interested in collaborating on a special piece,please get in contact to discuss possibilities.
Refund Policy
Generally no refunds accepted. Please read item description thoroughly. Photos are a true representation of individual item.
Returns/Damages/Breakages
Utmost care is taken to pack and post your purchased items to arrive undamaged. In the unlikely case of damage or breakage, please take a photo of item and contact me immediately to start return process.
Packaging
Caring for the environment is important to me.I choose to use recycled and repurposed materials for my packaging.This includes reusing bubblewrap and old newspaper etc.
Handling and care for your ceramics
As written in the item description ,I recommend hand washing for my ceramics, as repeated dishwasher usage may effect the glaze over time. Ceramics should by nature be handled carefully.